Refund policy

KicksCloud Return & Refund Policy

Refund & Return Policy

At

KicksCloud we strive to deliver high-quality products to our customers.

Due to the nature of our products and hygiene concerns, we follow a strict return and refund policy.

Returns & Replacements
We only accept returns or replacements under the following conditions:

• The product is damaged during delivery

• The wrong product has been delivered

To be eligible for a return, you must:

• Raise a request within 3 days of delivery

• Provide an unboxing video clearly showing the issue

Non-Returnable Cases
We do NOT accept returns for:

• Change of mind

• Product not liked

• Minor differences in color/design

• Used or washed products

Refund Process

• Once your request is approved, we will arrange a replacement or refund

• Refunds (if applicable) will be processed within 5–7 business days

Cash on Delivery Orders

• Orders once confirmed cannot be cancelled after shipping

• Fake or non-serious orders may be restricted from future purchases

For any issues, contact us at: support@kickscloud.com.